Wednesday, July 18, 2012

FYI: New UK Phone Number

We have FINALLY obtained a non-SKYPE phone number in the UK.

The new number for UK Support Calls is:  +44 20 7147 4227

The new number replaces the old number (don't bother calling the old number as it is no longer in service).

BBRTS Support

Tuesday, March 13, 2012

Update:  Redirection issues with the site.

Thanks to all the members that have contacted us.  After a lot of feed back it appears the issue is related to a mangled DNS entry that is working it's way through the web.

Again,  I must reiterate that there is nothing wrong with the site.

At this time it appears there is a DNS spoof going about which is causing the problem our members are experiencing.  What basically has happened is a hacker has sent out bad information at the network level claiming to be the start of authority for our domain name records (essentially like sending out fake phone books where they’ve given random phone numbers to businesses they don’t like.)

 Since our own servers send out the correct information if asked, the easiest way to clear the problem is usually to reboot your Internet modem, computer and router (if you have one), since they typically have a DNS entry.

To do this on the router and modem simply unplug them both at the same time for about 15 seconds, and then plug them back in. This will force your modem and/or router to re-ask for the correct information.

The larger issue is that a fake DNS record can take up to 72 hours to clear out of all the networks and providers, as some Internet providers have a cache on their end which can cause the bad information to linger and be sent out again, meaning if rebooting your modem and router works, they could get bad data again for the next couple of days and need to be rebooted again.

The better news is that our mobile sites, and are unaffected so far.  Feel free to use them as needed. These can be accessed from a computer as well as tablets and phones.

Once again, this is an issue with your network provider's information.  Until they get it squared away there is nothing we can do. This is a hit and miss problem depending on your the server you are being routed to.

More as information becomes available...


Monday, March 12, 2012

Having Troubles getting to BBRTS.COM?

We have been receiving complaints that the website is directing people to places like "the yellow pages", "women's underwear" and various other places unexpected.  For example:  You enter BBRTS.COM and get sent to someplace totally unexpected.  The crappy part is that most members presume that BBRTS.COM is the problem when in fact the problem exists on the member's own PC or Network.

This happens about every 3 months.  Some clown decides to embed MALWARE into a video or game that is freely available (Torrent Sites or "tube" sites).  The unsuspecting user downloads and installs some hidden software that messes with your PC's Domain Name Services.  The sad thing is that it's a VERY OLD and VERY TIRED hack.  Otherwise known as "The HOST FILE HACK".

Other variations on this are to mess with your PC's DNS Server Addresses or your router's DNS Server Addresses.  If the HOST FILE HACK isn't the problem.. you may need to contact your internet provider to make sure your DNS Settings are correct.  The DNS Settings vary wildly with each service provider.  It may be as simple as rebooting your PC and Router... or may require more help from your internet provider.

When we get this type of heads up from members, we immediately check reputable DNS Servers (like GOOGLE, AT&T, ROGERS, VIRGIN) to verify that our name BBRTS is serving up the correct IP address.  Today is no exception. 

To correct the problem, you should run your VIRUS Protection Software in FULL SCAN mode.  You should also have a good MALWARE/SPYWARE software product installed and run it in FULL SCAN as well.

If you're not able to use either/both of the above solutions, you can try GOOGLING "HOST FILE WINDOWS" and finding an article that is authored by Microsoft on how to correct the problem.

MAC users are not immune to this, either.  Again, GOOGLE "HOST FILE MAC" and look for an article authored by Apple on how to correct the problem.

Keep in mind that in addition to BBRTS' domain name being messed with, GOOGLE may have their URL messed up too by this annoying and childish internet prank.


Monday, January 16, 2012

Oink Oink ... I'm just not hearing it

If your Email Alert "OINK Sounds" are not working:

1.  Clear your Browser Cache  (if you need to know how, click here!)
2.  Make sure the "Email Sound Alert" is ON.
3.  Make sure your sound is turned ON/UP.  (Hopefully you have speakers and they are plugged in).
4.  Read the following if you are using any of the following browsers:

  • AOL - Upgrade to a real browser.  We do not support AOL at all.  If it works, that's amazing.
  • Internet Explorer V8 and below.  Install or Update FLASH PLAYER to a supported version (see below.
  • Safari V4 and below. Install or Update FLASH PLAYER to a supported version (see below).
  • Firefox V8 and below.  Install or Update FLASH PLAYER to a supported version (see below).
  • Chrome V15 and below.  Apply Chrome Maintenance to upgrade to a HTML5 supported version. If you cannot upgrade Chrome for some reason, follow the FLASH instructions below
  • Opera V10 and below.  Apply Opera Maintenance to go upgrade to a HTML5 supported supported version.  If you cannot upgrade Opera for some reason, follow the FLASH instructions below.
This is necessary because Java Sound Events that produce the OINK sounds have taken on a life of their own.   With the advancement of HTML5 in new browsers (Firefox V9, Safari V5, Internet Explorer V9, Opera V11 and Chrome V16, the older releases of browsers have been kicked to the curb.

As a result, EVERYONE not running a current browser (one of the above listed versions) must now install and keep up to date FLASH Player from Adobe. 

This is especially true for Internet Explorer users stuck on Windows XP because Microsoft offers no option for WinXP users to upgrade to IE9 (WinXP users can always go to Firefox, Safari, Opera or Chrome.. but that is for another day).

If you not sure if you have FLASH PLAYER installed, goto:

You can verify the installed version of FLASH and upgrade to a supported release if necessary.

Keeping FLASH Player current if you must use an older browser is important.

Hopefully buy following these suggestions, you can resolve 99% of the Email Alert "OINK Sound" issues you may be having.


Saturday, January 14, 2012

Oink Oink!!

If you have the "Email Sound Alert" turned on, you will hear an "Oink Oink" whenever you receive new mail. Recent updates to the Chrome and Opera browsers broke this feature. What we found is that these browsers have stopped building in support for Flash. This seems to be the way that the industry is headed, so we needed to find an alternative.
We've just made a change to the site that should have this fixed. The oink sound is now played using HTML5, with the ability to play sound using flash on older browsers that don't support HTML5 yet.

Please let us know if you run across any odd behavior with the "Oink" alerts.


Happy New Year

With the new year comes new challenges.  We have had quite a few hardware upgrades (and unfortunately issues to go with them) over the last few weeks.  Yesterday we had a hardware hiccup that impacted the SECURE Site, the STORE and Billing.  For the most part, those hardware upgrades are done and we can get back to focusing on features for the site.

One recent change in a feature was the OINK message that was rolled out with the code upgrade in November.  The OINK is now available only on the Profile Page. This was done to encourage people to open a profile before dropping an OINK on someone.  As before, when an OINK is sent, the button will turn from orange to grey and cannot be used again until the OINK is over 30 days old. You may need to clear your cache to get this to function correctly, though.  You can review your OINKS by going to WHO OINKED WHO.  Keep in mind, once you send an OINK, you cannot unsend it.  (Well, you can unsend the email, but the other member still gets the OINK!).

Stay tuned to the blog for more info!