Tuesday, March 13, 2012

Update:  Redirection issues with the site.

Thanks to all the members that have contacted us.  After a lot of feed back it appears the issue is related to a mangled DNS entry that is working it's way through the web.

Again,  I must reiterate that there is nothing wrong with the site.

At this time it appears there is a DNS spoof going about which is causing the problem our members are experiencing.  What basically has happened is a hacker has sent out bad information at the network level claiming to be the start of authority for our domain name records (essentially like sending out fake phone books where they’ve given random phone numbers to businesses they don’t like.)

 Since our own servers send out the correct information if asked, the easiest way to clear the problem is usually to reboot your Internet modem, computer and router (if you have one), since they typically have a DNS entry.

To do this on the router and modem simply unplug them both at the same time for about 15 seconds, and then plug them back in. This will force your modem and/or router to re-ask for the correct information.

The larger issue is that a fake DNS record can take up to 72 hours to clear out of all the networks and providers, as some Internet providers have a cache on their end which can cause the bad information to linger and be sent out again, meaning if rebooting your modem and router works, they could get bad data again for the next couple of days and need to be rebooted again.

The better news is that our mobile sites,i.bbrts.com and bbrts.mobi are unaffected so far.  Feel free to use them as needed. These can be accessed from a computer as well as tablets and phones.

Once again, this is an issue with your network provider's information.  Until they get it squared away there is nothing we can do. This is a hit and miss problem depending on your the server you are being routed to.

More as information becomes available...


Monday, March 12, 2012

Having Troubles getting to BBRTS.COM?

We have been receiving complaints that the website is directing people to places like "the yellow pages", "women's underwear" and various other places unexpected.  For example:  You enter BBRTS.COM and get sent to someplace totally unexpected.  The crappy part is that most members presume that BBRTS.COM is the problem when in fact the problem exists on the member's own PC or Network.

This happens about every 3 months.  Some clown decides to embed MALWARE into a video or game that is freely available (Torrent Sites or "tube" sites).  The unsuspecting user downloads and installs some hidden software that messes with your PC's Domain Name Services.  The sad thing is that it's a VERY OLD and VERY TIRED hack.  Otherwise known as "The HOST FILE HACK".

Other variations on this are to mess with your PC's DNS Server Addresses or your router's DNS Server Addresses.  If the HOST FILE HACK isn't the problem.. you may need to contact your internet provider to make sure your DNS Settings are correct.  The DNS Settings vary wildly with each service provider.  It may be as simple as rebooting your PC and Router... or may require more help from your internet provider.

When we get this type of heads up from members, we immediately check reputable DNS Servers (like GOOGLE, AT&T, ROGERS, VIRGIN) to verify that our name BBRTS is serving up the correct IP address.  Today is no exception. 

To correct the problem, you should run your VIRUS Protection Software in FULL SCAN mode.  You should also have a good MALWARE/SPYWARE software product installed and run it in FULL SCAN as well.

If you're not able to use either/both of the above solutions, you can try GOOGLING "HOST FILE WINDOWS" and finding an article that is authored by Microsoft on how to correct the problem.

MAC users are not immune to this, either.  Again, GOOGLE "HOST FILE MAC" and look for an article authored by Apple on how to correct the problem.

Keep in mind that in addition to BBRTS' domain name being messed with, GOOGLE may have their URL messed up too by this annoying and childish internet prank.