Tuesday, March 13, 2012

Update:  Redirection issues with the site.

Thanks to all the members that have contacted us.  After a lot of feed back it appears the issue is related to a mangled DNS entry that is working it's way through the web.

Again,  I must reiterate that there is nothing wrong with the site.

At this time it appears there is a DNS spoof going about which is causing the problem our members are experiencing.  What basically has happened is a hacker has sent out bad information at the network level claiming to be the start of authority for our domain name records (essentially like sending out fake phone books where they’ve given random phone numbers to businesses they don’t like.)

 Since our own servers send out the correct information if asked, the easiest way to clear the problem is usually to reboot your Internet modem, computer and router (if you have one), since they typically have a DNS entry.

To do this on the router and modem simply unplug them both at the same time for about 15 seconds, and then plug them back in. This will force your modem and/or router to re-ask for the correct information.

The larger issue is that a fake DNS record can take up to 72 hours to clear out of all the networks and providers, as some Internet providers have a cache on their end which can cause the bad information to linger and be sent out again, meaning if rebooting your modem and router works, they could get bad data again for the next couple of days and need to be rebooted again.

The better news is that our mobile sites,i.bbrts.com and bbrts.mobi are unaffected so far.  Feel free to use them as needed. These can be accessed from a computer as well as tablets and phones.

Once again, this is an issue with your network provider's information.  Until they get it squared away there is nothing we can do. This is a hit and miss problem depending on your the server you are being routed to.

More as information becomes available...